Return Policy

We always try to provide the best service and support to our customers who purchase the Premium version of products from us. In any case, the products are not working properly. First submit a ticket on our site or mail support@sharabindu.com .

You will get a refund in the following situation

If the products are completely non-functional.
If you don’t get any response or solution from the ticket within 3 business days, except Saturday & Sunday, after you post the support request.
If you buy any product by mistake, and still don’t download that (note all downloaded logs are saved).

Refunds are not acceptable for the following situations:

After purchasing the item, if you change your mind, do not use it, and without any specific reason.
If you buy any item by mistake and download the item (note all download logs are saved).
You need to provide the necessary access for support. If you don’t provide access, then the item will not be eligible for a refund.
You do not have sufficient expertise to use the item
If a new feature is requested by multiple customers and we deem it necessary, we will either include the feature in a future version or provide a specified time frame for its implementation. Please note that if the buyer is unwilling to accept a minimum time frame in this scenario, a refund will not be acceptable.

We provide a 7-day money-back guarantee, but you should notify us within 7 days that count from your purchase date, and RadiusTheme.com has the right to ask you the specific reason for the refund. After 7 days, a refund expires.

Noted: Refund may take 3+ days to arrive in your account.